Sopris Expands Field Service Offerings to Include FieldOne from Microsoft integrated with Microsoft Dynamics CRM and AX

 

FOfromMicrosoft_logo-biggerDenver, CO (March 1, 2016) –  Sopris Systems, LLC, a leading Microsoft Service Industries Partner specializing in Dynamics AX ERP; Dynamics CRM; Project Management and Accounting; and Mobile Field Service Software for project-based and asset-intensive service industries, has announced it has been chosen as one of only four certified implementation partners for FieldOne from Microsoft.  As a certified implementation
partner, Sopris Systems will install, implement, integrate, train and support FieldOne solutions integrated with
Microsoft Dynamics CRM 2016 and AX.

Microsoft recently announced that Dynamics CRM 2016 with FieldOne will be available to online customers in Spring 2016. Dynamics CRM 2016 will allow companies to schedule, manage and deliver onsite service, whether it be their field technician who is supporting multiple customers on a single day, or complex, multi-day projects.  Field service matches the requirements for service calls with the available resources and end-to-end processes span from case management through work order completion.  Project service enables complex, multi-day engagements and optimizes resourcing with intelligent, skills-based assignments, and auto routing. FieldOne from Microsoft brings project service and field service together within the core CRM solution to help companies manage resources across all sources of demand – no other vendor in the market is doing this and these new capabilities make Dynamics CRM uniquely positioned to support the breadth of self-assisted and on-site service.

The addition of FieldOne from Microsoft expands Sopris Systems capabilities in the field service market. Sopris Field Services Solution integrates directly with Microsoft Dynamics AX to provide native apps for Windows, Apple, and Android devices to manage work orders, inventory, quotations, equipment and system lifecycles including preventative maintenance, warranty management, and inspections.  “The addition of FieldOne from Microsoft to our portfolio provides an option for customers who need a solution that focuses more directly on customer service and support as part of the customer experience.  The integration with Dynamics CRM 2016 gives companies a complete customer centric field service solution. And for customers looking for a fully integrated ERP and field service solution we have integrated FieldOne to Dynamics AX. ” said Matt Pfohl, Executive Vice President of Sopris Systems.

About FieldOne from Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential. FieldOne from Microsoft provides state-of-the-art software and services addressing the complex challenges customers face in managing enterprise Field Service organizations. Their software enables companies to provide the most customer-centric and profitable Field Service possible. Visit http://www.fieldone.com/ for more information.